FREQUENTLY ASKED QUESTIONS
All the answers about dgCard

Frequently asked questions

Prices, trial, QR code, domain and privacy: everything you need to know about dgCard

Prices and payments

How much does a digital business card with dgCard cost?

The price is per company, not per person: Small 90,00 € per year for up to 5 cards, Medium 360,00 € for up to 30 cards, Large 960,00 € for up to 90 cards (excl. VAT). With Large, each card costs 0,89 € per month.

Do prices include VAT?

No, prices exclude VAT: for Italian customers and for private individuals in the European Union, VAT at 22% is added, already calculated under each plan. EU companies with a valid VAT number (VIES) and customers outside the EU pay without VAT.

How can I pay?

From the control panel, with PayPal, credit card or bank transfer. With a bank transfer the plan is activated immediately and the payment is checked in the following days.

Do I get an invoice?

Yes, for every payment, with the details you enter in the control panel (VAT number, PEC or SDI code for companies, tax code for private individuals).

Does the plan renew automatically?

No, there are no automatic charges: we remind you before it expires and you renew it yourself from the control panel, starting 30 days before.

What happens if I don’t renew?

The cards are no longer visible to the public, but the data stays saved: when you renew they come back online just as they were, with the same address and the same QR code.

What if I need more cards?

You move up to a higher plan: Medium for up to 30 cards, Large for up to 90. The cards you already have stay as they are.

What are add-ons?

Services to add to your plan: Cards on your domain 99,00 € per year, Multi-office 149,00 € per year and PRO Activation 180,00 € one-off. In Medium, if you choose Cards on your domain and Multi-office, PRO Activation is free; in Large they are all included.

Do you have offers for large companies, franchises and multinationals?

Yes: beyond 90 cards there is the Enterprise plan, with unlimited cards and tailor-made terms. Contact our sales team from the Contact page.

FREE trial and refund

Can I try dgCard before paying?

Yes: 10-day FREE trial on the plan you prefer, no card required. You only pay if you decide to continue.

What happens at the end of the trial?

No automatic charges. If you activate the plan from the control panel you continue with the same cards; if you don’t, the cards are no longer visible.

If I am not satisfied, can I get a refund?

Yes: within 60 days of payment we refund 100% of what you paid, to the same payment method. Just request it from the Refund page.

Can I take the trial or ask for a refund more than once?

No: the FREE trial and the refund are valid only once per person and per company.

The card and its features

What is a digital business card?

It is a web page with your contact details that opens on a phone from a link or a QR code. Whoever receives it saves the contact with one tap, without copying anything.

What can I put on the card?

Photo, logo, name and role, phone, email, WhatsApp, address with map, website and social media pages, as well as your company details.

Does the person receiving the card need to install an app?

No: the phone camera is all it takes. The card opens in the browser, on iPhone and Android.

How do I save the contact to my phone?

With the card’s Add to contacts button: the phone opens the contact already filled in (vCard) and you just confirm.

Can I have the card in my phone’s Wallet?

Yes, in Apple Wallet and Google Wallet: you show your card’s QR code in a moment, without searching for it in your gallery.

How do I send the card via WhatsApp?

From the card, type the number and send it: you don’t need to save it in your contacts. The other person receives the link with your contact details and you have already started the chat.

Can I change my details after sharing the card?

Yes, whenever you like from the control panel: whoever opens the card sees the new details straight away and the QR code already printed stays valid.

How long does it take to create cards for the whole company?

A few minutes: you duplicate a card, change the name and contact details, and the company details stay. A new card takes about 40 seconds to create.

What language is the card shown in?

In the language of the phone of whoever opens it: Italian, English, Spanish, French, German or Russian. If that language is not available, in the language you chose.

Can I use my company’s design?

Yes: logo, colours, background images and even your company font, with no dgCard advertising. If you prefer, with PRO Activation we prepare it for you.

Can I find out how many people open the card?

Yes: for each card you see the visits and the countries and cities of the people who opened it. Bots are excluded and we do not record visitors’ personal data.

Is there a limit on visits or shares?

No, in any plan: the cards are always online, whatever the number of visits.

QR code

How do I create the QR code for my business card?

You don’t have to create it: every card already has its own QR code, ready to print or to show from your phone and your Wallet.

What is the difference between a vCard QR code and a digital business card?

A vCard QR code contains the data written in the code: if they change, it has to be reprinted. The dgCard QR code opens the online card: change your details whenever you like and the printed QR code stays valid.

If I change my details, do I have to reprint the QR code?

No: the QR code always leads to your card, which updates itself when you change your details.

Where can I use the QR code?

On your paper business card, in your email signature, on badges, flyers, catalogues, stands and shop windows, or from your phone when you meet someone.

Domain, Multi-office and PRO Activation

Can I have the cards on my company’s domain?

Yes, with the Cards on your domain add-on (99,00 € per year, included in Large): the cards become yourdomain.com/name.surname, with no reference to dgCard.

How are the cards connected to my domain?

One DNS record is all it takes: follow the step-by-step guide or let our technicians do it, it is included. It takes about 24 hours; in the meantime the cards already work on dgcard.it.

What is Multi-office?

It is for companies with several locations: up to 9 branches, each with its own details, its own design and a dedicated account. It requires Cards on your domain; it costs 149,00 € per year in Medium and is included in Large.

What is PRO Activation?

It is our design service: we reproduce your company’s design on the cards (colours, font, logo and icon). It costs 180,00 € one-off and does not renew.

Account, privacy and support

Can several people manage the cards?

Yes, the control panel is multi-user: the Master account manages everything and, with Multi-office, each office can have its own account.

What happens to the data of people who open the card?

We count visits without storing the IP address and without sending it to third parties; fonts and images are loaded from our own server. Details in the Privacy Policy.

If I close my account, do I lose everything?

No: after closing we keep the account for one year. If you change your mind you reactivate it and find all your cards and data again.

How do I contact support?

From the Contact page or on WhatsApp, Monday to Friday from 9:30 to 12:30.

Who is behind dgCard?

dgCard is an Italian platform by evenue srls, based in Città Sant’Angelo (Pescara).

Why choose dgCard and not another platform?

Cards on your company domain, Multi-office, no advertising, Wallet and WhatsApp included and a price per company, not per person. Plus a FREE trial and a 100% refund within 60 days.

10-day FREE trial on the plan you prefer: no card required, you only pay if you decide to continue.

FREE trial
evenue srls
Via Fino, 7
65013 Città Sant’Angelo (PE)
P.I e C.F. IT02387950682
REA PE-427271
info@evenue.it